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alferret · 16-12-2011, 06:01

Long standing customer here (13 years or so)
Phoned up in Aug to try and garner a deal something closer to what new customers get & was told (bluntly) No sorry nothing we can do for you. So I cancelled my TV & phone add-ons & now have basic 10Mb & phone. If it wasnt for the fact that at the moment we could only get 3Mb over copper here we would be jumping ship on BB & phone as well.
Being loyal to existing customers (as the customer obviously is to the provider) seems to be a non starter for a lot of companies. Reel them in with a good deal, slowly increase charges & hope the customer dont phone to ask for a reduction in costs seems to be how it is with most things now days.

16-12-2011, 06:01	#32
alferret Inactive Join Date: Jun 2003 Location: Mansfield Age: 59 Services: There is no destination to life, the journey is everything! Posts: 5,532	Re: New Customer Vs Existing Customers. Long standing customer here (13 years or so) Phoned up in Aug to try and garner a deal something closer to what new customers get & was told (bluntly) No sorry nothing we can do for you. So I cancelled my TV & phone add-ons & now have basic 10Mb & phone. If it wasnt for the fact that at the moment we could only get 3Mb over copper here we would be jumping ship on BB & phone as well. Being loyal to existing customers (as the customer obviously is to the provider) seems to be a non starter for a lot of companies. Reel them in with a good deal, slowly increase charges & hope the customer dont phone to ask for a reduction in costs seems to be how it is with most things now days.