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**Hugh** · 15-12-2011, 15:01

I take personal responsibility for my bills, and check them annually to (try to) ensure I am getting best value - what I don't expect companies to do is to run at a loss to keep me.

I understand initial deals for new customers, as any company needs to attract new business as well as reduce churn, but as long as those initial deals are short-term (3-6 months), I don't have an issue with that.

However, if I find that they are lasting longer, then it is time for a chat.

15-12-2011, 15:01	#29
Hugh laeva recumbens anguis Cable Forum Mod Join Date: Jun 2006 Age: 69 Services: Premiere Collection Posts: 44,145	Re: New Customer Vs Existing Customers. I take personal responsibility for my bills, and check them annually to (try to) ensure I am getting best value - what I don't expect companies to do is to run at a loss to keep me. I understand initial deals for new customers, as any company needs to attract new business as well as reduce churn, but as long as those initial deals are short-term (3-6 months), I don't have an issue with that. However, if I find that they are lasting longer, then it is time for a chat. __________________ Thank you for calling the Abyss. If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare. If my post is in bold and this colour, it's a Moderator Request.