15-12-2011, 00:18
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#23
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: New Customer Vs Existing Customers.
Quote:
Originally Posted by Skie
If VM had any sense, they would have a small team of staff checking customer accounts and calling them up offering to change them to the cheaper price for the same package if they re-up for another year.
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They do, they are based in Scotland 
http://www.s1jobs.com/featured/313122219.html
Quote:
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You’ll make outbound calls to customers to make sure the last they do is think of leaving Virgin Media. They may be feeling a little unloved. Or they may just not be making the most of our amazing service offering. Well, guess what? All that will soon change. By listening closely to what they have to say you’ll turn every situation into a positive outcome. It might mean suggesting a different package, one which better suits their needs. It might be a case of highlighting some of the benefits they haven’t picked up on. And you’ll do it all with enthusiasm and expertise. Yes, you’ll be working towards targets. But when you consider your talent and our products, hitting them will come naturally.
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