Quote:
Originally Posted by Skie
To be fair, they do it when they want *more* money :p
If VM had any sense, they would have a small team of staff checking customer accounts and calling them up offering to change them to the cheaper price for the same package if they re-up for another year. That would get them a lot of good will from customers, and obviously guarantee the income for another 12 months when the customer may have left or got a better deal via retentions. Wouldn't have to do it to all customers, but they could target the soon to be infinitied areas for some quick wins.
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But that would be madness. Those same customers might be perfectly happy to pay the higher rate for many years without re-contracting so why would they voluntarily reduce how much they get from customers?
It may be a bit immoral and dishonest but its the way most companies do business. Until more companies decide to have an "honest conversation" [to quote the recent British Gas campaign] on price then I doubt this is going to change.