Quote:
Originally Posted by Nopanic
Over charge? Where are you getting that from? Do you expect a business to chase you and offer you lower prices?  |
To be fair, they do it when they want *more* money :p
If VM had any sense, they would have a small team of staff checking customer accounts and calling them up offering to change them to the cheaper price for the same package if they re-up for another year. That would get them a lot of good will from customers, and obviously guarantee the income for another 12 months when the customer may have left or got a better deal via retentions. Wouldn't have to do it to all customers, but they could target the soon to be infinitied areas for some quick wins.