Quote:
Originally Posted by thenry
as far as I know a few tweaks may be needed.
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When I upgraded from 50Mb to 100Mb I was also changing from the VMNG300 to the Superhub.
Delivery was within 5 days. The guy who delivered the SH was just that, a delivery man. I said to him that I wanted the SH to be in modem only mode. He said, "What's that!" He said he didn't know anything about computers or networks. All he did for me was ring back to base give the SH Mac number and my postal address and that was it.
I asked him if he needed to see if the SH was working before he left. "No. I've done my bit. Ring customer services if you have a problem." I was left to establish that I had an internet connection and to figure out setting up modem mode myself.
Compared with the service given when I first had 50Mb this was dreadful. That time the guy stayed until everything was working and a speed test over 40Mb was achieved, even though it was his first 50Mb installation.
So, in my case, there was no need for a tech. Instructions for getting the right config sent to your SH could be sent in the box with the SH or mail. Installation costs to VM were next to nothing. There should be no charge for installation.