Quote:
Originally Posted by Masque
We are supposed to offer a first time resolution, so if you are fobbed off that will not happen.
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It depends on what Is classed as a successful resolution. If that is being able to get shot of the customer without them complaining it's hardly a proper resolution. For instance the firmware bug in the Superhub produced frequent hangs and every one could be "resolved" by rebooting it which is doubtless the very first item on any fix list. A billion reboots won't fix the actual problem though.