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chrisjones · 14-12-2011, 08:11

I doubt there's much to this whole 'selected customer' thing, it's probably more location based.
Certain locations were always later with upgrades (at least the last 2 were) so I would guess its a similar situation to that.

Still I think making people feal 'special' for being picked is opening up a giant can of worms for VM customer service. If my mate who's been with VM a year (but happens to be I a different postcode) gets a free upgrade over me (longstanding customer) then I'm hardly gonna be pleased that VM see him as 'special' when really its nothing to do with that...

I'm not petty enough to complain, but you can see how some could be!

14-12-2011, 08:11	#197
chrisjones Inactive Join Date: Dec 2005 Location: Knaresborough UK Age: 46 Services: 100mb BB TiVo 500gb TV L Phone - Evening / Weekends Posts: 833	Re: Speed doubling? I doubt there's much to this whole 'selected customer' thing, it's probably more location based. Certain locations were always later with upgrades (at least the last 2 were) so I would guess its a similar situation to that. Still I think making people feal 'special' for being picked is opening up a giant can of worms for VM customer service. If my mate who's been with VM a year (but happens to be I a different postcode) gets a free upgrade over me (longstanding customer) then I'm hardly gonna be pleased that VM see him as 'special' when really its nothing to do with that... I'm not petty enough to complain, but you can see how some could be!