Can someone please help.
Just been on the phone to Virgin, thought i would upgrade my broadband from 50mb to 100mb after finding out that the 100mb was now live in my area.
Thought it would be a simple thing, but no, Virgin dont do simple
First i was told "yes that will be fine, i will also send you a FREE TiVo box out" but it will be £49.99 connection fee
Told them that i already had a TiVo box and also 2 other boxes in the bedrooms, so i was not really bothered about another TiVo box, and by the way £49.99 is not FREE whichever way you dress it up.
Then got put on hold for about 20 minutes while he had a discussion, then said o.k. to upgrade to the 100mb would be an extra £27 per month
told him it was funny that, as on their site it was only £10 a month difference between 50mb and 100mb so was the other £17 going to some charity of his choice
Another 5 minutes and we were at an extra £10 per month but £49.99 installation and he could fit me in for an engineer to come out the first week in January. When i asked why would i need a engineer when i already had 50mb and the super hub, he said that the engineer had to connect something to the router
Why is everything such a pain when ever you want to upgrade or change packages with Virgin?
Last time i upgraded my package, it took me months to get Virgin to admit that i was being overcharged by nearly £50 per month, am i in the running for another bout with them?