Quote:
Originally Posted by Milambar
Well to be fair, not all offshore call centers are a big bag of bull droppings. My bank uses a call center in India (sadly), but they are actually quite good, and quite professional.
I think it really is a training issue, or lack thereof.
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Be Unlimited TS, who I believe are in Bulgaria, are first class, very knowledgeable and literally refuse to put the phone down until they have sorted your issue. It seems that nothing is too much trouble.
My Bank's CS which sounds like it is in India has sorted my issues efficiently and are very polite.
Even BT's telephony support, which again sounds like it is India, has sorted my queries and issues quickly and efficiently although, from what my Daughter tells me, the BT BB support is on a par with Vm's Indian center, even down to the "We are sorry but we see nothing wrong so we cannot help you any further." Fob. Hmmm...maybe the same crew do both VM and BT?
So I'm totally in agreement that it seems to be only VM's Indian BB support (and maybe BT's) that is totally pants. So if it's a training issue isn't it about time VM did something about it.
Oh wait.....that would cost money wouldn't it. Obviously an inappropriate decision for VM to contemplate.
