Quote:
Originally Posted by Mick Fisher
That is a huge disincentive to try Infinity. 
Of course the other huge disincentive is that Infinity is run by BT.
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Well to be fair, not all offshore call centers are a big bag of bull droppings. My bank uses a call center in India (sadly), but they are actually quite good, and quite professional.
I think it really is a training issue, or lack thereof.