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Russ · 13-12-2011, 09:33

BT also use Indian callcentres for their BB tech support.

The worrying trend is that a lot of companies seem to accept Indian callcentres to be as 'normal' as "press 1 to be put through to the wrong department, press to 2 to be cut off, press 3 to get through to someone who is very nice but no help whatsoever etc etc" telephone systems.

13-12-2011, 09:33	#8
Russ cf.mega poster Join Date: Jun 2003 Location: Half in the corporeal, half in the etheral Posts: 37,181	Re: Offshore call centre knowledge BT also use Indian callcentres for their BB tech support. The worrying trend is that a lot of companies seem to accept Indian callcentres to be as 'normal' as "press 1 to be put through to the wrong department, press to 2 to be cut off, press 3 to get through to someone who is very nice but no help whatsoever etc etc" telephone systems. __________________ From Jim Cornette: “Ty, Fy, bye”