Quote:
Originally Posted by 007stuart
Is there an easy way to explain to a call handler that my Superhub is in Moden only mode?
I have spent 10 - 15 minutes to an offshore call handler following a failure on my broadband service. It seemed that modem only mode on the Superhub is not widely understood and even after advising that I was on R30 the call handler still failed to grasp the issue. I wasewven asked what router I had only to be told sorry we don't support that manufacturer. I think she even was not convinced when I told her I had only 2 lights showing with the Virgin motif illuminated red and not blue.
Eventually the penny dropped and after some checking shew managed to restart my service.
Am I just unlucky or is there a training need that Virgin need to address?
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They have full access to the same screens as we have so the is no excuse there whatsoever and it will get better once the Albert Dock closes no doubt.