Thread: Help - Virgin Media Employees
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Old 12-12-2011, 08:41   #7
Nopanic
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Join Date: Jan 2011
Location: Northwest
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Nopanic has reached the bronze age
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Re: Help - Virgin Media Employees
Quote:
Originally Posted by dpj View Post
Just to update.
After sending a second email after the unhelpful standard reply to my first I got a phone call a couple of days later from someone in the UK. They admitted that there had been a mistake on the website and said that I could keep the hub and they would refund the £60 immediately as a 'goodwill gesture'. This is more than i would have expected and at least restores some faith in Virgin's customer service. If they had done this after my first email then I would have nothing to complain about at all.
I have been using the hub for several days and to be honest, despite what others have said on here, it seems to work just as well as my previous set up with the advantage of just having one box on my desk and only 1 power source needed.
In defence of VM, the amount of emails received were the auto replies do actually fix the issue are worth the slight delay in replying to customers like yourself.

Remember mate its all about balancing costs against customer service and I hope you'll agree it's worth waiting when they come good
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