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Digital Fanatic · 12-12-2011, 00:33

Just checked and i'm assuming you are affected by ticket 1826093 as it's the only one I can find for that postcode?

The SLA for this ticket is to be resolved by Tuesday. It isn't a cable that needs replacing at all, it's unexplained packet loss on your CMTS and cable.

Networks will have to fully investigate and track down whats causing the packet loss that leads to slow speeds. HTH

12-12-2011, 00:33	#3
Digital Fanatic Inactive Join Date: Aug 2008 Location: Liverpool Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone Posts: 8,384	Re: Outages How long can they go on for? Just checked and i'm assuming you are affected by ticket 1826093 as it's the only one I can find for that postcode? The SLA for this ticket is to be resolved by Tuesday. It isn't a cable that needs replacing at all, it's unexplained packet loss on your CMTS and cable. Networks will have to fully investigate and track down whats causing the packet loss that leads to slow speeds. HTH