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iadom · 11-12-2011, 23:02

I am certain that there may well be other threads along the same lines, if so then please move this in with them mods.

I have been an Ntl/VM customer for many years now. I have 2 V+ boxes, 2 phone lines ( one Ex dir the other heavily used) and 20 meg BB. Full XL package etc.

My bill from VM averages between £150 & £170 per month. About four weeks ago I rang to ask to be upgraded to a Tivo box, I am sure I was talking to an Indian call centre. All my details including the smartcard number of the box I wanted swapping out were given. I was told that as it was a weekend she could not contact installations but I would be contacted by phone ASAP.
I was never contacted by phone as a result of this initial call.

I then decided to try the online upgrade route, this was over two weeks ago. I went through all of the procedure and was informed that installation could be done on the 3rd/4th of January.

I did make tentative enquiries from a person 'in the know' on another forum and was advised that if I reported a fault on the box, which in fact would be true and is one of the reasons we want to change in the first place, that if I told the tech that I was interested in a Tivo box there was a good chance he would stick one in there and then due to the (very small) bonus he/she could earn.

I decided to play by the rules and awaited confirmation from my online booking.
I duly received an e-mail thanking me for my enquiry and informing me that my installation would take place on the 17th of January.

I was bit miffed by this as the box to be replaced has been a bit iffy but decided that I would let the wheels that had been set in motion turn around, no matter how slowly.

I would have been unlikely to make this post save for the fact that on Friday my daughter moved into a new house locally.

She contacted VM less than two weeks ago and on Saturday had a new Tivo box, a V+ box, phone line and a super hub with 50meg BB installed. She tells me that this is costing her less than £70 per month. Now I have no idea just how long this offer and low price is likely to last but to say the least I am really peed off to be paying twice as much to be shoved to the back of the queue.

There, I feel much better for getting that of my chest, been along, hard day.

Jim.

11-12-2011, 23:02	#1
iadom In the corner, sulking. Join Date: Jun 2003 Location: Shaw, Oldham, Lancashire. Services: 2 TV 360 boxes. 500mb BB, Phone line. Posts: 8,041	Loyalty, is it worth it? I am certain that there may well be other threads along the same lines, if so then please move this in with them mods. I have been an Ntl/VM customer for many years now. I have 2 V+ boxes, 2 phone lines ( one Ex dir the other heavily used) and 20 meg BB. Full XL package etc. My bill from VM averages between £150 & £170 per month. About four weeks ago I rang to ask to be upgraded to a Tivo box, I am sure I was talking to an Indian call centre. All my details including the smartcard number of the box I wanted swapping out were given. I was told that as it was a weekend she could not contact installations but I would be contacted by phone ASAP. I was never contacted by phone as a result of this initial call. I then decided to try the online upgrade route, this was over two weeks ago. I went through all of the procedure and was informed that installation could be done on the 3rd/4th of January. I did make tentative enquiries from a person 'in the know' on another forum and was advised that if I reported a fault on the box, which in fact would be true and is one of the reasons we want to change in the first place, that if I told the tech that I was interested in a Tivo box there was a good chance he would stick one in there and then due to the (very small) bonus he/she could earn. I decided to play by the rules and awaited confirmation from my online booking. I duly received an e-mail thanking me for my enquiry and informing me that my installation would take place on the 17th of January. I was bit miffed by this as the box to be replaced has been a bit iffy but decided that I would let the wheels that had been set in motion turn around, no matter how slowly. I would have been unlikely to make this post save for the fact that on Friday my daughter moved into a new house locally. She contacted VM less than two weeks ago and on Saturday had a new Tivo box, a V+ box, phone line and a super hub with 50meg BB installed. She tells me that this is costing her less than £70 per month. Now I have no idea just how long this offer and low price is likely to last but to say the least I am really peed off to be paying twice as much to be shoved to the back of the queue. There, I feel much better for getting that of my chest, been along, hard day. Jim.