[gulf4uk]

Last few days we have had speed loss during the day and eve .Speed tests
showed 9.6 at best but as low as 1.9 for hours we did the usual things
reboots Modem and Router but last night it got worse so phoned Virgin
listened to music for 15 mins and got this chap told the tale and he went
came back we are busy so have your phone number when we finish
checks 15 mins Max we call you He never Did.
Phoned again at 2130 got UK Tech who in Seconds found the fault in
local Cabinet and booked Tech to call and repair .
Said about 1st call I made seems all was signed off as no fault found
and completed so I made it plain this was not the case .This sort of
Customer relations if found in Most jobs would be reprimand at least
not Happy at all with Overseas Department never ever get the job
done properly.

Tony
farnbororough