Thread: Coming Soon to Virgin TV (2011) Vol. III.
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Old 09-12-2011, 18:49   #5015
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Re: Coming Soon to Virgin TV (2011) Vol. III.
Quote:
Originally Posted by Mobes View Post
Racism???? What utter rubbish!

I myself have been frustrated, not at the call centre staff themselves, but at VM insistence of having their call centres based outside the UK. On more than one occasion I've had to ask technical questions and talking to someone over a time delayed line when their first language may not be English is time consuming and frustrating. I've never been rude to the staff as, I repeat, they are just employees of VM and it's VM's fault.

Racism is a horrible accusation to throw at someone willy-nilly.
I agree the process when speaking to agents in non-uk call centres can be frustrating.

However, the way Richard expressed his view is not really acceptable. The fact that an official CF Moderator has edited the post to a more suitable term is enough for me to stand by my post.
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