[ocuk]

Hey guys, I have had enough I have just sent this email to the CEO of VM.

Hi Neil.

I have been a customer with VirginMedia for close to 8 years now. I have recently moved house, and since then I have had problems with your Internet connection.

My connection is extremely unstable and I'm getting crazy packet loss during peak time. I am on the 100mb connection and have the XXL TV and the XL Phone too

My details are:-

SECRET!!!!!

I have had an engineer out to my property twice now and both times the problem does not get fixed.

I know the problem is due to an overpopulated network causing massive packet loss issues! Virgin need to upgrade their whole infra-structure. I'm currently being charged for a service which is not as it should be.

I feel this needs resolving in ASAP as I'm spending £80 a month with you.

Here is examples of this (the red bars on graph from the top shows lost packet data on my connection)
Take from thinkbroadband.com

1st Dec


2nd Dec


3rd Dec


4th Dec


5th Dec


6th Dec


7th Dec


8th Dec


I do feel that it is totally unfair to be charging me for a service which to be frank is not what it should be.

Please can you get this resolved for me in a timely manner.

Kind Regards
Lee Bryan