Quote:
Originally Posted by Tim Deegan
Does it make a difference?
It was both the first operator, and their manager at the call centre. Now it's bad enough the first operator not knowing. But there is no excuse for a manager not knowing.
Looks like huge training needs at VM.
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Yes it does... Myself and other VM Staff on here have said already, you should have been given help when you called.
I'm trying to find out if it's happening all the time or you got a "bad" agent/Manager when you called the offshore centre.