[Tim Deegan]

Originally Posted by Hugh

But of course, I was referring to the past re loyalty vs fiscal sense equation.....

THere comes a stage when you have just had enough I'm afraid,

---------- Post added at 16:04 ---------- Previous post was at 16:03 ----------

Originally Posted by Masque

I expect that will be offshore agents as it is out of hours and expect the support to degrade once our office closes.

And that's the whole problem with VM using overseas call centres...they don't have a clue what they are talking about.

---------- Post added at 16:05 ---------- Previous post was at 16:04 ----------

Originally Posted by chrisjones

I never called the foreign 'tech' lines as its all scripted answers..

And that's the problem