Quote:
Originally Posted by Digital Fanatic
Was this just the once, Tim? or are you getting refused help out-of-hours continuously?
---------- Post added at 11:38 ---------- Previous post was at 11:37 ----------
Thorntons, I think  |
Does it make a difference?
It was both the first operator, and their manager at the call centre. Now it's bad enough the first operator not knowing. But there is no excuse for a manager not knowing.
Looks like huge training needs at VM.