Quote:
Originally Posted by Tim Deegan
Good luck!!
Yesterday afternoon I actually had calls from both the engineer, and the guy who is supposed to be the top bloke in the 100mb team.
The engineer told me that there is a fault of some sort in my area (a few surrounding towns). And that he experiences these on a regular basis due to his work in the area. He has reported the problems, and they are looking into it at the moment (even though technical support in Glasgow said that there were no reports of problems in my area).
Both the engineer and the guy from the 100mb team told me that there are some faults that can't be detected by pinging the line.
The guy from the 100mb team suggested that I call him back in a few days, once the engineers have solved the network problem.
So as I suspected there is a training need at technical support, because they either try to fob you off, or they don't actually know the truth.
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I had the same problem 2 weeks ago and got royally screwed so I fired off an email to the CEO's office