Quote:
Originally Posted by tweetiepooh
I have great fun with telesales folk
Rep (really Indian accent, faint line): Hi, my name is <English name>, I'm from .... and we can save you money on your telecoms package.
Me : Bet you can't.
Rep : Who are you with?
Me : Virgin
Rep : We can give you ....... all for £x for the first n months. How does that sound?
Me : I get ..... all for £x a month.
Rep : Err how do you get that.
Me : I work for VM
Rep : <click>
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So it isn't just VM who use call centres in India then??
---------- Post added at 16:30 ---------- Previous post was at 16:14 ----------
Quote:
Originally Posted by New to cable
You and your sons really need to get out more.
Although I'm sure they're very proud watching daddy tell the "Sky man" all about BB speeds and usage policies. As you walk away I'm sure the "Sky man" is thinking how impressive and interesting your BB speeds and usage policies talk was.
Or maybe last week the "Sky man" was in a different shopping centre trying to sell TalkTalk products, or going door2door in cabled areas trying to push VM products? The sales people really couldn't give a toss about speeds and FUP's, or if Sky or VM go bankrupt tomorrow.
They just want to shift enough of whatever they're selling this week to hit there bonus.
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That is very true in many industries. Sales reps are often just people who have the gift of the gab, and have had a short traing course about a particular product.
I used to run an electroplating company. And we employed a sales rep as a driver, as he was between jobs. So one day I decided to take him out on the road with me, to see how he got on with his sales patter. Well he was brilliant, right up until the potential customer asked a technical question....then he had to turn to me. One thing he did tell me (that I have also noticed with sales staff in the bed industry), is that when a customer asks them a question that they don't know the answer to. They they are trained to asess if the customer knows much about the subject. If they don't, then they will just bluff their way through, and tell them what they think the customer wants to hear. Well I would never have someone like that selling beds for me, as I think that to give good advice, you should know your products inside and out.