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derekh · 07-12-2011, 15:21

I have had XL broadband at 30MB for some time now, so I thought I would try the TIVO Spotify app. Following onscreen instructions I went to my Virgin Media home page to get my user name and password. I kept getting the message that I should upgrade to 30Mb. Thinking that there must be an error I rang customer helpline to be informed that as an existing customer I would have to have my broadband re-contracted for a year and it would cost me £4.00 a month more. Thats a lot of money for the Spotify App when I was under the impression that initially it would not cost. Any body else had this experience??

07-12-2011, 15:21	#1
derekh Inactive Join Date: Mar 2007 Posts: 28	Spotify and XL I have had XL broadband at 30MB for some time now, so I thought I would try the TIVO Spotify app. Following onscreen instructions I went to my Virgin Media home page to get my user name and password. I kept getting the message that I should upgrade to 30Mb. Thinking that there must be an error I rang customer helpline to be informed that as an existing customer I would have to have my broadband re-contracted for a year and it would cost me £4.00 a month more. Thats a lot of money for the Spotify App when I was under the impression that initially it would not cost. Any body else had this experience??