Quote:
Originally Posted by andy_m
Virgin won't win people over in the numbers it needs/wants until it empowers the end user.
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To be honest though that can cause as many problems as it solves.
The more granular you allow things to be changed, the more you have to test and the more you risk things breaking.
I'm not saying that you shouldn't be able to change anything, but some things have to be considered 'core' functionality