Quote:
Originally Posted by General Maximus
long story which i won't go in to but I have got somebody ringing me from the CEO's office tomorrow so hopefully it will all get sorted
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Good luck!!
Quote:
Originally Posted by General Maximus
pinging your modem doesnt tell you anything (or near enough). It establishes that there is connectivity between two devices and it will tell you what the latency is but it isnt going to identify any intermittant issues or noise on the network
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Yesterday afternoon I actually had calls from both the engineer, and the guy who is supposed to be the top bloke in the 100mb team.
The engineer told me that there is a fault of some sort in my area (a few surrounding towns). And that he experiences these on a regular basis due to his work in the area. He has reported the problems, and they are looking into it at the moment (even though technical support in Glasgow said that there were no reports of problems in my area).
Both the engineer and the guy from the 100mb team told me that there are some faults that can't be detected by pinging the line.
The guy from the 100mb team suggested that I call him back in a few days, once the engineers have solved the network problem.
So as I suspected there is a training need at technical support, because they either try to fob you off, or they don't actually know the truth.