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Sorry to tell you but engineers frequently lie to fob you off.
I had 4 engineers tell me in 6 years they moved my line up on the tap.. But there is only 1 tap in the pit.
I was also told on 2 occasions my signal levels were fine and that they couldn't do anything.. Also same engineers told me that would call networks but failed to.
In the end it cost me money to rectify my own services as I no longer trusted the engineers. Lost so much faith and fed up with long waits for engineers to the extent that the other day I had to open my superhub up and resolder the cable connector back onto the circuit board as I knocked the superhub and it fell out the back. Found it to be badly soldered in first place.. But it gote back online and actually marginally improved my signal levels.
Better than waiting a week without services for another lying engineer
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