Quote:
Originally Posted by General Maximus
you should consider yourself lucky that you can get 75mbit on a speedtest, I can't get more than 36
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And you are supposed to be on 100???
---------- Post added at 10:47 ---------- Previous post was at 09:32 ----------
A quick update:
The manager from retentions left a message on my voicemail last night, saying that he had received a reply to his e-mail. But all he said was what I already know, and what I was complaining about (that because I pay more for a premium service, I actually get a lower standard of service than if I paid less). I've tried calling back this moring, but it just puts me on hold immediately and plays music (not even a menu).
The engineer came out yesterday morning, and said that the problem isn't with my modem, PC, or the cable between my house and the box in the street. However he did say that there is obviously a problem on the network, and that he would report it.
So I have just called this morning to find out if they are sorting the problem, only to be told that there is no problem on the network (I was actually told by the engineer yesterday that there are often faults on the network that aren't reported). Anyway the operator in Glasgow said that he has pinged down the line, and that there is no problem at all. So I said that the engineer had checked the log for my modem, and it had rebooted due to losing connection at about 7am yesterday morning. But the operator in Glasgow said there was no fault at 7am yesterday, and that he couldn't go back as far as early hours of Friday morning (when there was no connection at all for most of the night). He also said that the engineer hadn't reported a fault on the network.
So it sounds like one of three things is possible:
- The equipment used to test doesn't actually work
- The engineer was lying.
- The operator in Glasgow is lying.
So I am now waiting for a callback from a manager.
