Thread: Virgin named fastest major broadband provider
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Old 05-12-2011, 16:28   #27
Tim Deegan
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Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
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Re: Virgin named fastest major broadband provider
Quote:
Originally Posted by Digital Fanatic View Post
This already happens, we have a Outage Surveillance Team that look for things like that all day/night. The problem comes when only 1 or 2 people report a fault, as is likely with 100mb.

1st line can check if there are SNR/FEC or utilisation problems with your CMTS/Cable and escalate to that team too.

Other times the customer is adamant that they have a single user issue and 1st line will leave notes to that effect, so no further action is taken until the service engineer visits.
Well correct me if I'm wrong, but doesn't 50mb and 100mb use the same cable??
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