Quote:
Originally Posted by sollp
They can only report a problem once it has been passed to networks and they are in the process of investigating the problem, a power outage or total loss due to network plant is easy to find and report, intermitent problems that may not come to light until a number of customers have reported problems and had visits from service can take a while to be reported/fixed.
So there is no conspiracy of VM not reporting faults to make them look better
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I didn't say there was.
On many occasions over the years I have been told that there is no fault in my area. So I have then had to wait in for an engineer (because tech support said it must be a problem with my modem), only to be told by the engineer that it is a problem with the network in my area.
All I am saying is that there should be a system to log faults that are grouped in areas. So that if lets say I am the third person in my area to report a problem, then the operator could tell me that there have been other reports, and it will therefore be investigated.
Instead I had someone in an overseas call centre telling me:
- They can't help me because I pay extra to get the 100mb service
- There isn't a fault in my area
- An engineer will have to come out in 4 days, so I'll have to wait in