Thread: Virgin named fastest major broadband provider
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Old 05-12-2011, 13:58   #23
sollp
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Join Date: Mar 2005
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Services: Virginmobile,Sky TV, ZEN 76Mb,ZEN Phone line.
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Re: Virgin named fastest major broadband provider
Quote:
Originally Posted by Tim Deegan View Post
And what do VM say about it?

---------- Post added at 12:48 ---------- Previous post was at 12:44 ----------

I had a VM engineer come out this moring. He said that there is a fault, but it isn't with my modem, and it isn't the cable between my house and the box in the street. But it is somewhere else on the network. So he is reporting it.

Well as long as they do fix it, then it should push my speeds up to much closer to the 100mb that it should be. And it should also stop outages.

I was also told that very few outages are actually displayed by VM. So don't take their word that there isn't a network problem, if tech support try telling you that.
They can only report a problem once it has been passed to networks and they are in the process of investigating the problem, a power outage or total loss due to network plant is easy to find and report, intermitent problems that may not come to light until a number of customers have reported problems and had visits from service can take a while to be reported/fixed.

So there is no conspiracy of VM not reporting faults to make them look better
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