Thread: 100M Pay more for 100mb but get a worse service
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Old 05-12-2011, 11:48   #8
Tim Deegan
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Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
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Re: Pay more for 100mb but get a worse service
Quote:
Originally Posted by Digital Fanatic View Post
Well, when you do call in you speak to 2nd line in Liverpool between 8am-midnight so speak to the best people in the business to help you. The tools and knowledge they have at their disposal are second to none, but if you call between midnight and 8am then they aren't available.

As I say further training is being given to 1st line to handle these calls very shortly.
You are completely missing the point. If I was on 50mb I would have received 24 hour technical support. But because I pay more for a premium service, then for some reason I get a worse service, and don't get 24 hour support.
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