Quote:
Originally Posted by Tim Deegan
It was after midnight, and they point blank refused to help. They said they couldn't because it was for the 100mb team.
I think this is disgusting that you pay for premium service but get second rate.
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Well, when you do call in you speak to 2nd line in Liverpool between 8am-midnight so speak to the best people in the business to help you. The tools and knowledge they have at their disposal are second to none, but if you call between midnight and 8am then they aren't available.
As I say further training is being given to 1st line to handle these calls very shortly.