[Digital Fanatic]

Originally Posted by walsh2509

Called 150 and got the msg we know you have a problem (shock) spoke to a guy and told him the story of no connection since Friday night, well apart from me having to reboot the modem every 2-3 mins to get a connection that lasts a couple of minutes.

I gave him the job ref number and he said he seen it had been raise yesterday 10am, came back a moment or so later and said its a low signal, looks like there is to much noise on your line. But you should get intermittent connections, I said, no I only get a connection if I reboot and that for all of 2 mins, he told me that he had looked again at my connection and there had been 17 timeouts in the 4 minutes since he did a reboot of my modem.

I asked when this would be fixed, he said they could be out checking the junction box and cables today to find out that is casuing the noise, but it could be Thursday before its fixed.

So the wait since reporting the fault could be 5 days, longer, if as the guy I spoke to said they might have to replace cables.

If it's noise (SNR) then it can take a few days to track down whats causing it.. it could be faulty equipment or a dodgy modem hook-up on the network.