Thread: 100M Pay more for 100mb but get a worse service
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Old 05-12-2011, 08:54   #6
Tim Deegan
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Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
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Re: Pay more for 100mb but get a worse service
Quote:
Originally Posted by Digital Fanatic View Post
I'm sure 100mb calls have only been dealt with by 2nd line, they work 8am - midnight 365 days. This is moving to all broadband agents shortly.. the person you spoke to should have tried to help though.

Masque might know more about this.
It was after midnight, and they point blank refused to help. They said they couldn't because it was for the 100mb team.

I think this is disgusting that you pay for premium service but get second rate.
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