Thread: 100M Pay more for 100mb but get a worse service
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Old 04-12-2011, 23:56   #4
Tim Deegan
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Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
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Re: Pay more for 100mb but get a worse service
Update:
I spoke to a manager in retentions, who agreed with me that if I pay a premium rate, then I should get a premium service. He is supposed to be finding out why I didn't, and should be calling me back tomorrow.

I still have an engineer booked for tomorrow, because I think the problem was something to do with the frost the other night. Especially as I can never get more than 75mb on a speed test. So I recon it could be a dodgy connection, possibly made worse by damp/ice.
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