Quote:
Originally Posted by General Maximus
there are VM employees who are active members of this site but this is not an official VM support forum, it is a customer/community forum and thus VM employees can offer no direct support, the best they can do is offer some friendly advice.
Have you got a friend or a family member with a landline you can ring VM from? I have got an 0800 number for tech support (and they could transfer your call) but i think you still have to pay for it from a mobile.
Although you are peed now dude this is a blessing in disguise, trust me. When I started reading your post and saw it was free the first thing i wanted to do is to reply and give you some good advice and tell you not to use it, and now I have seen it is £60 i just want to laugh.
A combi modem and router are not better than a separate modem and router, especially in this case. The ones VM provide are poo to say the least. If what you have got atm is working fine then leave it that way. If you are looking for an upgrade (because we all love new toys) I can recommend far better routers for less than £60 made by excellent manufacturers if you are looking for gigabit ports, 802.11n etc etc
Even if they do what you would consider to be a best case scenario and give you the hub for free you reallllllllllllllllly don't want to use it. Give them the hub back and get your £60 back and all is well again.
|
Thanks for your reply. I was happy to give it a go if it was free but certainly not going to pay £60 for it. I just want this sorted out. It is their mistake so I do not want to be out of pocket at all. All the standard email reply I got said was that I should return the hub to them (they told me the address to send it to), doing so would then make me further out of pocket as I would have to pay for this, and they would then refund the £60. I imagine this would be on my next bill in a month's time and I would never get the money back I had paid for the courier. I just want to speak to someone who will admit that it is VM's mistake, refund my £60 immediately, and arrange for the parcel to be collected at no cost or further inconvenience to myself. I don't think this is too much to ask for, customer is always right etc.
Hopefully someone can give me somewhere to contact that can help me.