Quote:
Originally Posted by thoullis
I have been a Virgin Media Customer for about 4 years and have their XL TV Package in 2 locations - my house and my son's flat for which we pay the subscription. I also have Broadband and Telephone service from Virgin Media Business as I need this for my business. So all in all not bad revenue for Virgin Media!
My set top box was recently replaced due to a fault and to my astonishment this has been replaced by the old style V Box and not with the V+ Box which I believe is now standard for all new subscribers! I am informed that to upgrade to the V+ Box will cost me £20 or £49.95 if I want to have it installed by an engineer!! This for a service which is freely available to all new subscribers!
Anyone else experienced this problem and did they manage to get Virgin Media to relent? I want the V+ box to be able to record programmes and no I am not interested in the extra monthly subscription for TIVO!
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V+ is not installed as "standard", I'm not sure why you are "astonished"?
, all boxes are swapped FREE like-for-like.