[dpj]

I am looking from help from someone who works for VM.
A few days ago I was on Virgin website and went to 'Existing Customers' section and then 'Change Your package' to see what new services I might want to add. While on there I saw that as a current 10Mb broadband customer I could apparently get a basic hub for £0 or a superhub for £75. As I thought an all in one hub would be better than the separate modem and router I have already I ticked to order the basic one for £0 and went right through to the end of the process with no mention anywhere that this was not correct.
The following day when on my account I noticed that a one off charge of £60 had been added. I went to the 'Contact Us' page and sent an email enquiring as to what this was for.
2 days later after the hub had been shipped I received a reply email from someone in India directing me to a completely different part of the website where it said that a basic hub was £60 for existing customers saying that it was my fault for not reading it correctly and if I had changed my mind I could return the hub to them and they would then credit me back the £60 when they received it. When I check the page I started from it has been corrected to now say £60 also so someone has obviously realised their mistake.
My bill has now been completed for this month with the £60 charge on it so at the very least I will probably be £60 out of pocket for a month for a genuine mistake caused by VM's website being wrong unless I can get this sorted asap.
I have sent an email reply but am expecting another standard reply from India. I don't have a landline phone so will not phone an 0845 number on my mobile to be kept on hold at 40 or 50p a minute.
Is there anyone on here who can help me or can give me an email address of someone in UK or a phone number starting 01 that I can phone.