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thoullis · 04-12-2011, 19:23

I have been a Virgin Media Customer for about 4 years and have their XL TV Package in 2 locations - my house and my son's flat for which we pay the subscription. I also have Broadband and Telephone service from Virgin Media Business as I need this for my business. So all in all not bad revenue for Virgin Media!

My set top box was recently replaced due to a fault and to my astonishment this has been replaced by the old style V Box and not with the V+ Box which I believe is now standard for all new subscribers! I am informed that to upgrade to the V+ Box will cost me £20 or £49.95 if I want to have it installed by an engineer!! This for a service which is freely available to all new subscribers!

Anyone else experienced this problem and did they manage to get Virgin Media to relent? I want the V+ box to be able to record programmes and no I am not interested in the extra monthly subscription for TIVO!

04-12-2011, 19:23	#1
thoullis Inactive Join Date: Oct 2010 Posts: 3	v Box I have been a Virgin Media Customer for about 4 years and have their XL TV Package in 2 locations - my house and my son's flat for which we pay the subscription. I also have Broadband and Telephone service from Virgin Media Business as I need this for my business. So all in all not bad revenue for Virgin Media! My set top box was recently replaced due to a fault and to my astonishment this has been replaced by the old style V Box and not with the V+ Box which I believe is now standard for all new subscribers! I am informed that to upgrade to the V+ Box will cost me £20 or £49.95 if I want to have it installed by an engineer!! This for a service which is freely available to all new subscribers! Anyone else experienced this problem and did they manage to get Virgin Media to relent? I want the V+ box to be able to record programmes and no I am not interested in the extra monthly subscription for TIVO!