Quote:
Originally Posted by philwhite100
I think it is far too easy to start faulting VM for their services. Surely other providers are not perfect either and by simply leaving one provider to go to another is not the answer.
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So rather than voting with his wallet he should just continue to pay for a substandard service?
Just as well most people aren't such subservient customers, operators would have zero incentive to supply decent services.
Of course no service is perfect but imperfect and unusable are very different things.
VM have never matched the stability or latency I achieved with ADSL, they only win for download speeds, indeed I ditched a 50Mb cable service mid-way through contract for a 16Mb ADSL service due to VM's inability to provide a stable service. I would be unlikely to be with them now if it weren't for that I'm unable to take Sky here.
It is both desirable and essential that consumers punish companies that supply substandard service by taking their business elsewhere.