Cable Forum - View Single Post - Superhub Randomly Rebooting Superhub

Superblade7 · 04-12-2011, 08:57

Hi All,

I have had a Superhub with 20 MB BB since earlier this year and until the last fortnight have had no problems whatsoever. However, for the last couple of weeks, the Superhub keeps randomly rebooting itself and going back to default settings. I reckon this must have happened around 10 times within the last fortnight.

I am not actually having any problems with the BB, just find it increasingly annoying that the Superhub keeps restoring factory settings and losing all my settings.

I would appreciate your help in advising whether this is a faulty Superhub, an issue with a recent firmware upgrade (currently V5.5.2R30) or my signal, I attach my connection details below -

Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 193 55616000 Kbits/sec 299000000 Hz 14.9 dBmV 42.7 dB Hybrid
Locked QAM256 194 55616000 Kbits/sec 307000000 Hz 14.5 dBmV 42.6 dB Hybrid
Locked QAM256 195 55616000 Kbits/sec 315000000 Hz 14.6 dBmV 42.5 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 45800000 Hz 39.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Primary Downstream Service Flow
Downstream(0)
SFID 518
Max Traffic Rate 20480000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 517
Max Traffic Rate 2080000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Sun Dec 04 09:42:51 2011

Any help from other forum members would be greatly appreciated.

Cheers Superblade

04-12-2011, 08:57	#1
Superblade7 cf.geek Join Date: Mar 2011 Location: Sheffield Services: Sky Q 2TB & Sky Q Mini (Signature with Cinema & Sports HD) with VM 500Mbps Broadband & Phone Posts: 583	Randomly Rebooting Superhub - Very Annoying Hi All, I have had a Superhub with 20 MB BB since earlier this year and until the last fortnight have had no problems whatsoever. However, for the last couple of weeks, the Superhub keeps randomly rebooting itself and going back to default settings. I reckon this must have happened around 10 times within the last fortnight. I am not actually having any problems with the BB, just find it increasingly annoying that the Superhub keeps restoring factory settings and losing all my settings. I would appreciate your help in advising whether this is a faulty Superhub, an issue with a recent firmware upgrade (currently V5.5.2R30) or my signal, I attach my connection details below - Connection Startup Procedure Procedure Status Comment Acquire Downstream Channel 299000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ Downstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked Locked QAM256 193 55616000 Kbits/sec 299000000 Hz 14.9 dBmV 42.7 dB Hybrid Locked QAM256 194 55616000 Kbits/sec 307000000 Hz 14.5 dBmV 42.6 dB Hybrid Locked QAM256 195 55616000 Kbits/sec 315000000 Hz 14.6 dBmV 42.5 dB Hybrid Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Upstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power Locked ATDMA 4 20480 Kbits/sec 45800000 Hz 39.5 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Primary Downstream Service Flow Downstream(0) SFID 518 Max Traffic Rate 20480000 bps Max Traffic Burst 3044 bytes Mix Traffic Rate 0 bps Primary Upstream Service Flow Upstream(0) SFID 517 Max Traffic Rate 2080000 bps Max Traffic Burst 8160 bytes Mix Traffic Rate 0 bps Max Concatenated Burst 8160 bytes Scheduling Type Best Effort Current System Time:Sun Dec 04 09:42:51 2011 Any help from other forum members would be greatly appreciated. Cheers Superblade