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Old 03-12-2011, 15:51   #8
buckleb
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Join Date: Apr 2006
Location: Sawbridgeworth
Services: Vivid 200 Tivo 500GB
Posts: 366
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Re: VM Cancellation policy?

Quote:
Originally Posted by maxlo View Post
But you are allowed to drop back to 50M without penalty and whenever you like, I think? Thats what I will do next.

I have had the same 100M/Superhub problem as you. 2 engineers later and it is still not fixed. It is a very poor performance all round. If the Superhub is to blame the only way I can prove it is to drop back to 50m and see if I get the brilliant broadband service I once had.
After a reboot of the superhub I had half decent speeds again, but less than an hour later it dropped back to 6Mb.

I will be calling Virginmedia on Monday to get my upgrade cancelled and return to 50Mb. If that is just as bad I will reduce the service to the lowest tier.

I use the superhub in modem mode in conjunction with my own wireless router. With the 50Mb service I was getting full speed even over my wireless connection, so the huge reduction in service is as noticeable as it is disappointing.
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