Quote:
Originally Posted by Masque
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I always assumed that VM call centres were open every day, apart from Christmas day??
What days does Albert Dock serve the public now?
What shifts do Albert Dock staff do at present?
I wonder why they want Swansea to open every day and require staff to do inconvenient shifts when they could use the foreign personnel overseas for this (not that I am advocating this as a customer, as I much prefer to deal with UK based staff.) Whilst I accept that the modern world of work requires staff to be more flexible and to increase their availability, why aren't VM utilising their offshore option
Maybe they are winding them down and/or have finally started to listen to customer complaints about them.
If so, maybe there is hope that the staff affected could have the chance to work for VM again in the future
I personally would like to see the whole CSR operation to be wholly UK based.