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thenry · 30-11-2011, 00:59

call 150 > option 2 > then 3 > then 2 and ask for a new modem/router. send your old one back, not sure whether they recall VM Hubs but they did want my old SH back. they put a prepaid sticker in with the package so you can send your faulty one back within the same box via Royal Mail.

30-11-2011, 00:59	#5
thenry XIV Join Date: Dec 2009 Location: Crawley Age: 35 Services: Three Unlimited Posts: 15,485	Re: Virgin media wifi issue call 150 > option 2 > then 3 > then 2 and ask for a new modem/router. send your old one back, not sure whether they recall VM Hubs but they did want my old SH back. they put a prepaid sticker in with the package so you can send your faulty one back within the same box via Royal Mail.