Quote:
Originally Posted by Nopanic
Ok, I assume you raised this through email ? the email is following on from a call..
Have you tried it yet?
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I originally started with a mail enquiry but after 3 frustrating replies that basically told me to do what I already knew I ended up calling (reluctantly as I didn't have the time). On the phone they raised a fault and simultaneously I sent another mail because I stopped getting replies, probably because I was turning into an awkward customer. I got a reply from a different person who was more helpful, telling me it would be a few weeks and offered some money back.
The Spotify registration went well and all is working on that front. So I am a happy Spotify customer again.
The engineer came this evening to see why my 100mbit is so bad. He took the attenuator off and replaced some rusty connections outside the house. However the performance is still very bad. His conclusion is that it a network issue. He explained that problems in the Guildford area, that lead onto Farnborough, mean that some fixes need to be done in my local street cabinets in the next 7 days. I don't really understand but I believed him. What else can they do.