[rockingray]

Thanks Digital Fanatic

No - I've not spoken to Tivo 2nd line in Liverpool - how do you get through to them?

Just worried that maybe the box itself is faulty - don't want to wait until Tuesday, nothing happen and then find out the box has been faulty all along. All that is happening is the blue light on the far right side is constantly on, the red LED next to it alternates between flashing and steady and occasionally that LED goes off and the one to the left of it comes on, then the whole patter is repeated. The display on the screen says "Important - please do not switch off your set top box, we're updating etc), then at the bottom it is stuck on "Updating - State 1 of 3" - the bar below this does fill from left to right and then just repeats the same.

Would switching the box off and on make a difference?

Just for your information, before the installation, we had a normal V+ box in the bedroom and a V+ HD box in the lounge, the V+ box in the bedroom has gone and the engineer replaced this with the V+ HD box that we had in the lounge (and this box is working perfectly). The new Tivo box is therefore in the lounge.

Any help would be most appreciated.

Thanks