[rockingray]

Hi
I've been with Virgin Media for many many years. Recently, my wife and I decided to upgrade from the V+HD Box to Tivo. Installation date was last Thursday. My wife informed me when I got home - the good news is that we have a Tivo box, the bad news is that the engineer left it at the updating stage - he informed my wife that there was a national problem with Tivo box registrations that day but installation should start within 2 hours, if not, he stated to phone back.

Needless to say, by 6 p.m. Thursday box was still on the updating screen. I telephoned VM, the gentleman advised that they had originally been informed that the problem would take 24 hours to resolve, but had heard from their engineers that it would be an additional 24 hours. Therefore, if the box was still not working by 6 p.m. on Saturday to phone them back.

6 p.m. on Saturday - box still on the same screen. Another phone call to VM. This time the gentleman gave me the incredible news that the problem would not be resolved until Tuesday, 29th Nov. Also, he informed me that the registration of news installations was not just a national problem but ACROSS THE ENTIRE WORLD!!! He mentioned that it was a problem across in America that causing the problem. I find this a bit hard to swallow. I've read many articles on problems with the Tivo box but this is surely pushing it to the limit.

Has anyone else had an installation 'attempted' in the last few days and what has VM's response been.

Thanks

Ray