Quote:
Originally Posted by Tim Deegan
Are you high up enough in VM to know for sure?
What I was actually told was that they were moving some from overseas to Swansea.
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They are closing the Liverpool office with the loss of 435 jobs including all of their broadband 2nd line and the argument to save jobs has even mentioned the potential closure of offshore in order to save our jobs.
We see all the minutes from any meetings between the CWU and the Virgin Media negotiating team and not once has the been any mention of bringing back jobs from offshore be that India, Manila or even South Africa because every member would be aware of this by now.
Remember we are a technical support centre so the only other possibility would be for some of the customer service positions to be what were discussed but those jobs in the UK are based in other centres around the UK.
If you actually know this person then you would need to ask specifically what roles they are talking about because at present it is not our jobs.
The only jobs being advertised in Swansea at present are broadband technical support and for 2nd line support agents.
---------- Post added at 20:55 ---------- Previous post was at 20:54 ----------
Quote:
Originally Posted by RichardCoulter
I am led to understand that management have improved the behaviour, work focussed culture and attitude of staff through: extra training, performance monitoring and improved discipline.
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It is the same staff with basically the same training, performance monitoring and improved discipline so no change there as the targets have never changed.